The Vice Chancellor, Federal University Otuoke Prof. Seth Accra Jaja, has enjoined staff of the institution to embrace the training by servicom and aim for a total attitudinal re-orientation for better service delivery in the university.
Prof. Jaja said this while declaring open a sensitization training for heads of departments and units of the university organised by the servicom unit of the institution at the reference library recently.
The Vice Chancellor who was represented at the occasion by the Deputy Vice Chancellor elect, Prof. Teddy Charles Adias noted that Servicom is a social contract between the federal government of Nigeria and its people as it underscores and promotes the rights of every Nigerian towards good service.
Commending the Servicom Unit for organizing the Training, the vc posited that public offices have for too long been showcasing combined evils of inefficiency and corruption, whilst being impediments to effective implementation of government policies.
He however, noted that Nigerians deserve better service delivery. Urging staff to rise up to their responsibilities of providing quality service.
Presenting a paper tagged “Servicom: A Tool for economic growth and Development in an Institution (Quality Service and Customer Satisfaction)” Prof. Diri Teilanyo said all key players in the University have entered into a contract with Nigerians to provide quality service characterized by timeliness, fairness, efficiency, honesty and transparency to their customers(Students).
Prof Teilanyo noted that the principles of Servicom towards quality service, Customer satisfaction and attainment of the goals of FUO need to be harnessed for effective service delivery.
The sensitization and training programme is scheduled between 8th and 17th February 2017 to accommodate staff at different levels featuring Resource Persons from the academic and Administrative arm of the university.
Servicom is a Service Compact between the Federal Government, including all its organs, that is Ministries, Departments and Agencies (MDAS) and the Nigerian people.